Shipping & Returns

Shipping Policy

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays). You will receive a tracking number by email once your order ships.

Shipping Time & Estimated Delivery

• Standard Shipping — 3–7 days

Once shipped, orders typically arrive within 3–7 days. Delivery times are estimates and not guaranteed — delays may occasionally occur due to carrier issues or weather conditions.

Shipping Carrier

We ship via FedEx. A tracking number will be emailed to you once your order is dispatched.

International Shipping

At this time, S&S Hair ships within the United States only. We are working to expand international shipping and will announce availability via our newsletter.

Lost or Stolen Packages

S&S Hair is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows "delivered" but you have not received your package, please check with neighbors and your building first, then contact your local post office. If the issue persists, email us at info.sandshair@gmail.com and we will do our best to assist.

Returns & Store Credit

If your item is unused, unworn, and still in its original, unopened packaging, you may return it within 30 days of your order date for store credit toward a future purchase. To start a return, email us at info.sandshair@gmail.com with your order number and we'll send you return instructions. Once we receive and inspect the item, your store credit will be issued by email.

Because of the personal, hygiene-sensitive nature of hair products, items that have been opened, worn, or used cannot be returned for health and safety reasons. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect. Please review your length, texture, density, and color selections carefully before checking out — our Size Guide and product descriptions are there to help you choose correctly the first time.

Order Cancellations

If you change your mind, you can cancel your order for a full refund by contacting us within 1 hour of placing it. Email info.sandshair@gmail.com or call 708-808-0067 with your order number. After 1 hour, your order may already be packed for shipment and can no longer be canceled.

Damaged or Incorrect Items

If you received a damaged item or the wrong product, we'll make it right at no cost to you. Please contact us within 48 hours of delivery at info.sandshair@gmail.com and include:

• Your order number
• Clear photos of the damage or incorrect item
• Photo of the shipping label

We will ship a replacement at no additional cost or issue a full refund including shipping. We take quality seriously and apologize sincerely if this happened.